How to troubleshoot errors download Google Play Store on your android tablet or smartphone

A mi no me will last, but some of our readers tell us on our facebook page and also here in when trying to download applications from the Google Play Store are unable because they leave various error messages. Sometimes the message is not able to verify google account, sometimes lets download some other application and then lose (especially when it comes to download the facebook and twitter apps), and more often than usually appears the message "There was an error retrieving information from server. [RPC: S-5: AEC-0]”.

It is reported that the problem occurs more frequently in the Prolink tablet (which brings AllWinner A13 processor) but also occurs in some tablets or gs701b FunTek (Actions that brings processor ATM 7013) there and less on the tablet Woo Comet (in the case of Peru is AllWinner A10 processor but in Chile brings AllWinner A13 processor). And after searching the web it can be determined that the problem is not only of these three tablets but comes in devices of various makes and models, incluyendo smartphones android.


The solution is simple and is a measure Google forum had recommended to the problems of error in Google Talk and other portals that had been recommended to force the update of Android Market and operating system of Galaxy Nexus (for example: and

This solution is to stop the operation of Google Services Framework and clear data that are stored on your tablet or smartphone. This reset the device to the system application Google Services Framework comes into operation clean data and the various Google services (Google Talk, Google Play Store, Google Maps, etc.) run smoothly.

Then, Whereas the problem of downloads on Google Play Store is occurring in many tablets and some smartphones, and as the solution is relevant, have prepared this tutorial which graphically depicts our readers the steps to delete the data from Google Services Framework and fix the problem download error on Google Play Store. To this aim, images that accompany the tutorial are per tablet android, but the procedure is basically similar for users of smartphones:


1) We must enter the menu "System Settings". There are two ways to do: The first is through the Settings icon that is sometimes present in the home screen of the tablet (como on the Prolink), the second is through the three-point icon on status bar. Anyway what matters is that you enter the menu.

2) Those who struck the icon of the three points a table of options in which they must choose "Manage applications will show them” and then you have to go to instruction 4.

3) In contrast to pulsed on the icon “Settings” will be shown the main menu System Settings and it should choose the first option “Applications” and then the tab “All” so they can see all the applications installed on the tablet.

4) From here the steps are the same for all. You have to locate the "Google Services Framework" application and press it.

5) On the next screen we will show several buttons, must be pressed containing the "Force stop".

6) For security, the system will ask if you really want to force stop the application informing us that if we do the application may not work correctly, precisely because we want to stop it as it is not working correctly choose "OK".

7) Now the application is stopped. At this point press the "Clear Data".

8) Again for safety we are asked if we want to, y bla,free, free, again chose "We Accept" to delete those blessed data that are doing that we can not download anything from the Play Store.

9) That was all. Now turn off the tablet, her turn to hold, Google entered the Play Store and we can download the applications we want.


Note to 02 July 2014: In recent days our readers have reported that their devices throw the error message “Disconnected [Retry]. For that kind of mistake the solution is in this other article:

Fixes bug “Disconnected” Play the Google Store by clicking here

  • Brenda

    It worked! Thanks!!


    Not what you asked and tried to play store account once you do the process

  • leo varela

    My tablet gives me no connection xD
    Anyone know how to fix it?

    • jeffhardy492

      Removes data from Google play, Marcos google play services and services of Google Play, Turn off your device, then you go into Google Play and you put in Reintar many, many times until you get a message you give to accept and ready

  • dheo

    Thanks!!! T_T happened to me after reestablished the cel to factory settings, ….repeatedly :P, but arranged with your post, Excellent work and very well explained =)

  • manuelgalvan

    Hi I can not install applications on my memory card, there will be some method?

  • erisso anarchist

    thanks for the input and thanks for sharing your knowledge continues and good vibes!!!

  • Believe

    Hello!! I get the error installation 24 when trying to install on my huawei airbnb. And followed all the steps you mentioned and still have the same error, that do not! help!!!

  • carla

    Heck I did and I still dating the error -24 my samsung s3, do not let me install the application instagram , it could be?

  • moroco top

    if it works thank you

    • Mandroide

      Thank you for giving you the time to comment.

  • Heriberto Narvaez Fco

    excellent friend served me your comment….

    • Mandroide

      We welcome this. Regards.

  • Edwin

    Thanks, I worked my!!!

    • Mandroide

      Congratulations. A hug Apple Virtual Team.

  • Marlon Fernandez

    Excellent companion contribution, helped me a lot, keep going.

    • Mandroide

      As well Marlon. Regards.

  • ninmar71


    • Mandroide

      Thanks for your comment. Come back soon. Regards.

  • But JRZ

    Excellent, many thanks, I worked perfectly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :D

    • Mandroide

      Congratulations Ale. Regards.

  • Martha

    I did not do the procedure, since it does not make my tablet to install applications that had again, I have tried everything they told me over here, not want to do a reset but it seems that there will not be another, thanks for the input anyway.

    • Mandroide

      We regret not having been able to help. Regards.

  • Nail

    not work in lg l3 430

  • miguel

    very good thank you for simplicity and photos

    • Mandroide

      It is a pleasure to write when there are readers who can serve our tutorials. Regards.

  • victor

    My daughter had that problem with his tablet and here I found ARGOM identical, at least you know because I spend, let's see if it solves, Thank you..

    • Mandroide

      We hope you have been useful tutorial Victor. Regards.

  • Bananas

    Excellent well explained and visually friend thanks you for the time and make this post inestigar, is a relief to know that I will not have to sell my tablet lol greetings and so continue :)

    • Mandroide

      Do not sell Bananas, unless you want to buy a more advanced, lol. Regards.

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