How to troubleshoot errors download Google Play Store on your android tablet or smartphone


A mi no me will last, but some of our readers tell us on our facebook page and also here in ManzanaVirtual.com when trying to download applications from the Google Play Store are unable because they leave various error messages. Sometimes the message is not able to verify google account, sometimes lets download some other application and then lose (especially when it comes to download the facebook and twitter apps), and more often than usually appears the message "There was an error retrieving information from server. [RPC: S-5: AEC-0]”.

It is reported that the problem occurs more frequently in the Prolink tablet (which brings AllWinner A13 processor) but also occurs in some tablets or gs701b FunTek (Actions that brings processor ATM 7013) there and less on the tablet Woo Comet (in the case of Peru is AllWinner A10 processor but in Chile brings AllWinner A13 processor). And after searching the web it can be determined that the problem is not only of these three tablets but comes in devices of various makes and models, incluyendo smartphones android.

googleplay-nail

The solution is simple and is a measure Google forum had recommended to the problems of error in Google Talk and other portals that had been recommended to force the update of Android Market and operating system of Galaxy Nexus (for example: chileandroid.com and appbb.com)

This solution is to stop the operation of Google Services Framework and clear data that are stored on your tablet or smartphone. This reset the device to the system application Google Services Framework comes into operation clean data and the various Google services (Google Talk, Google Play Store, Google Maps, etc.) run smoothly.

Then, Whereas the problem of downloads on Google Play Store is occurring in many tablets and some smartphones, and as the solution is relevant, have prepared this tutorial which graphically depicts our readers the steps to delete the data from Google Services Framework and fix the problem download error on Google Play Store. To this aim, images that accompany the tutorial are per tablet android, but the procedure is basically similar for users of smartphones:

SOLUTION TO THE PROBLEM OF ERRORS DOWNLOAD FROM GOOGLE APPLICATION PLAY STORE

1) We must enter the menu "System Settings". There are two ways to do: The first is through the Settings icon that is sometimes present in the home screen of the tablet (como on the Prolink), the second is through the three-point icon on status bar. Anyway what matters is that you enter the menu.

2) Those who struck the icon of the three points a table of options in which they must choose "Manage applications will show them” and then you have to go to instruction 4.

3) In contrast to pulsed on the icon “Settings” will be shown the main menu System Settings and it should choose the first option “Applications” and then the tab “All” so they can see all the applications installed on the tablet.

4) From here the steps are the same for all. You have to locate the "Google Services Framework" application and press it.

5) On the next screen we will show several buttons, must be pressed containing the "Force stop".

6) For security, the system will ask if you really want to force stop the application informing us that if we do the application may not work correctly, precisely because we want to stop it as it is not working correctly choose "OK".

7) Now the application is stopped. At this point press the "Clear Data".

8) Again for safety we are asked if we want to, y bla,free, free, again chose "We Accept" to delete those blessed data that are doing that we can not download anything from the Play Store.

9) That was all. Now turn off the tablet, her turn to hold, Google entered the Play Store and we can download the applications we want.

Luck.

Note to 02 July 2014: In recent days our readers have reported that their devices throw the error message “Disconnected [Retry]. For that kind of mistake the solution is in this other article:

Fixes bug “Disconnected” Play the Google Store by clicking here

About Mandroide

I am passionate about technology with heart divided between the apple and the green android. Taste good books and prefer simple explanations to terms "technical". I created this blog to share with you what I learn about the fascinating world of technology. Thanks for visiting.

636 commented on "How to troubleshoot errors download Google Play Store on your android tablet or smartphone

  1. tabaths

    No single figure m q mncionas coby tablet option and this car came to get q is a crap what inhabilit but still can not play dscargar nothing degoogle xq m says no dispoditivos

    Reply
  2. Dianis

    Hey hey I have an unknown erro the 110 when trying to download an application from the store and I did play around and nothing more and nothing helps lower leaves nome

    Reply
  3. Alexis

    Hello, I just perform the operation, rebooted the tablet and want to enter the playstore i get server error. That may be pasand? Thanks

    Reply
    • Mandroide Post author

      That usually happens when there is a misconfiguration of the system date. You see the Configuration, Date and time, disable automatic date and time, put the current date, and re-activate the automatic date and time. Luck.

      Reply
    • Mandroide Post author

      As another reader pointed out to him that happens when the system date is deconfigured. You see the Configuration, Date and time, disable automatic date and time, put the current date, and re-activate the automatic date and time. Luck.

      Reply
  4. surit

    Hi i have been able deskargar in and nothing seems to me Akademos mouse al error trying to get information it's RPC server-7AEC-0 I can do as I xfa ayudenme

    Reply
  5. greengage

    Hello… I just ask my tablet what you state here. But I try to install any application Beach store and everything tells me Error offline…. Help.

    Reply
    • Mandroide Post author

      Check the system date. You see the Configuration, Date and time, disable automatic date and time, put the current date, and re-activate the automatic date and time. Luck.

      Reply
  6. Ray

    Thank you. I just bought a tablet and I could not download and I was getting worried. We spooked, really thanks!!

    Reply


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